Quick Base

Salt Lake City, UT | Posted: 5 years ago

As a Customer Solutions Engineer (CSE) you will provide product knowledge and technical insights during conversations with both new and existing customers. Working with our Sales team, you will own the technical and functional evaluation of Quick Base, demonstrating the simple power of the platform for Citizen Builders and non-technical resources, building custom proofs of concept, and addressing technical questions to help close opportunities. You will also serve as the technical expert of the Customer Success team, working with existing customers to strategize the most effective use of Quick Base so that enterprises can gain higher value from the platform.

You have demonstrated the ability to lead the planning and development of technical solutions to solve moderate to complex business requirements. In addition to a strong technical background, you have a consultative mindset, always showing high levels of curiosity about customers and their objectives, and leveraging all information sources to drive future conversations.

Responsibilities:

• Drive Sales Conversion: Evaluate the needs and personas of key decision makers on key high value deals, in order to help Account Executives formulate effective strategies.
• Improve the Buyer Journey: Gain a deep understanding of prospective customers to customize presentations and demonstrate how Quick Base can help them achieve success.
• Ensure Best Practices: Work with key customer stakeholders to ensure best practices are implemented for long-term success, including all IT, Security, Technical, and policy concerns are addressed.
• Enable Customer Success: Drive increased adoption and usage in existing customers by presenting best practices, identifying pain points and resolving issues, and guiding the evolution of the Quick Base platform.

Professional Experience:

• Experience presenting for varying audiences of different technical experience and aptitude
• Experience establishing and nurturing relationships at all levels, from individual contributors to C-suite
• Experience working with relational databases
• Experience working with SaaS integration services is a plus

Qualifications:

• BS/BA degree (Computer Science or Business degree preferred)
• 2+ years delivering technical solutions in software sales, services, engineering, or support
• Strong understanding of web service technology and protocols (REST, SOAP, XML, JSON)
• General working knowledge of object oriented programming and scripting languages (JS, PHP, PYTHON, JAVA)
• Highly curious about Business Process, experience in optimizing and automating processes is a plus