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Technical Operations Senior Manager

Phone2Action, Inc.

Arlington, VA | Posted: 4 years ago

This job is expired and may no longer be accepting applications.
Phone2Action is a venture-backed software company based in Rosslyn, VA. We build digital engagement tools that organizations use to engage people to participate in public policy campaigns. We envision a world in which anyone, from anywhere, can take action on any issue, from any device. Each year, millions of advocates use our market-leading suite of products to communicate with their elected officials and regulatory agencies. We are seeking a Technical Operations Lead Engineer to manage the technical onboarding and monitoring of our products and tools.

 Reporting to the VP of Engineering we want someone who has a solid engineering and coding background, but also strong project management experience and interpersonal skills. The role will lead our Solutions Engineering Team and collaborating closely with our Customer Success Team.

This position is eligible for equity.

WHO YOU ARE: 


  • Enjoys working directly with clients

  • You delight in helping people achieve success

  • Able to manage multiple moving projects at once

  • Is highly collaborative

  • Believes in providing superior customer services

  • Thrives when given the opportunity to take ownership of their work

  • A problem solver

  • Proactive

  • Comfortable with complex but unstructured problems, a high degree of autonomy in a fast-paced environment and self-motivated

  • Able to work efficiently in a fast-paced, startup environment



YOUR RESPONSIBILITIES 


  • Lead and manage members of the Solutions Engineering team

  • Work with our DevOPs team and Customer IT teams for integration onboarding

  • Create systems to track where clients are in the technical onboarding process

  • Develop the most efficient process on the technical side for onboarding clients on each of our products

  • Day-to-day use your own coding and engineering background to move clients through the technical onboarding process

  • Keep all stakeholders (clients, customer success managers, department heads) updated on where clients are in the technical onboarding process. 

  • Manage and motivate other engineers to help move clients through the technical onboarding process

  • Help customers launch advanced campaigns

  • Troubleshoot common issues

  • Identify existing non-scalable solutions and help devise a plan/roadmap to help them scale.

  • Lead root cause analysis efforts, taking actions required for continuous improvement



QUALIFICATIONS


  • Expertise in setting up monitoring dashboards, alerts, log management

  • Familiarity with git/version control tools

  • Ability to engage relevant stakeholders across functions to mitigate team impediments and keep all stakeholders updated

  • Experience with configuration management and Infrastructure as Code solutions

  • Managing infrastructure deployed in cloud platforms, including AWS

  • Experience with modern HTML, CSS, JavaScript, PHP and MySQL. 

  • Strong written and verbal communication skills

  • Familiarity with the backend of emailers (e.g.IP warming)

  • Familiarity working with third-party systems via APIs (Salesforce, NationBuilder, MailChimp, or similar systems)

  • Experience solving technical, operational, and organizational challenges

  • Facilitate getting the work done without coercion, assigning, or dictating the work

  • Ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy



Pluses:



  • Experience using frameworks like Laravel, VueJS, React, etc.

  • Advanced experience with PHP

  • Unit testing – frameworks like Jest, Codeception, PHPUnit, etc



BENEFITS: 

Some of our benefits include:


  • PPO Health, dental and vision plan 

  • 17 days paid time off 

  • 8 paid holidays 

  • 1 day paid time off for public service (volunteering for a local non-profit, working on a campaign, doing a service-trip in another country, etc.) 

  • Up to 8 additional days off for meeting performance goals 

  • Lyft for Work 

  • Up to 6-12 weeks parental leave, plus up to an additional 3 weeks of remote work

  • Annual Professional Development stipend




THE ENVIRONMENT: 


  • State of the art office space full of amenities 

  • Fully stocked kitchen, unlimited coffee and selected snacks 

  • Smart-casual dress code 

  • Endless company outings, happy hours, and more 

  • Executive coaching and performance management for personal and professional growth 

  • Constant opportunities to meet leaders in government and technology and advance your career 



Phone2Action is an Equal Opportunity Employer

This job was sourced from StackOverflow Jobs.