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Solutions Engineer (post sales)

Cordial Inc.

San Diego, CA | Posted: 2 months ago

This job is expired and may no longer be accepting applications.

YOU WILL


    • Architect, develop, implement, and test solutions for our clients most challenging problems
    • Develop a deep understanding of Cordial technology and architecture
    • Develop and demonstrate a deep understanding of the client-side tech stack and how Cordial can best integrate based on client goals and use cases; design data structures that will gracefully flow downstream and integrate into Cordials object model
    • Work closely with Product and Engineering to resolve critical technical challenges, and continuously improve the platform
    • Work closely with the product team to improve client adoption of all product features and functionality
    • Assist clients in understanding how they can apply new product features and enhancements to align with their business goals
    • Develop, document and communicate best practices out to clients and internal stakeholders
    • Collaborate with and assist our Client Experience team to ensure were continuously meeting and exceeding our clients expectations and goals


ABOUT YOU


    • 5+ years of experience in a technical implementation, post-sales customer-facing role
    • A record of achievement and technical solution expertise in a comparable role
    • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
    • A working knowledge of code languages such as Javascript, CSS, HTML, PHP or other programming languages
    • You have awareness of tools such as Chrome Debugger, Firebug, various BI tools, databases, and SQL languages
    • You know how to listen, ask questions, build consensus and solve ambiguous problems
    • Experience with Software as a Service (SaaS) solutions and/or web-based solutions
    • Experience working in a startup-like environment (unstructured, ambiguous, resource constrained, fast paced)
    • Experience coordinating the transition from pre-sales specifications and implementation requirements once contracts have been awarded
    • You are passionate about troubleshooting with a great attention to detail
    • Capable of reading and writing technical documentation
    • A fundamental desire and willingness to learn continuously
    • Collaborative approach to solving real business problems for our clients
    • Exceptional organizational and communication skills
    • Ability to travel

This job was sourced from StackOverflow Jobs.