Engineering Manager - Global Contact Center (f/m/d)
Delivery Hero is building the next generation of online food-delivery platforms around the world. We’re truly an international organization, with teams in over 40 countries and 80+ nationalities represented in our Berlin office alone.
Within this environment Global Contact Center is a central function supporting DeliveryHero’s contact centers (or customer services) throughout the world. We provide them expertise, data and technology to operate in the most efficient way.Global Contact Center is currently looking at moving away from 3rd party technology and investing into building our own stack (automation solution, live chat tool, workforce management product…)
We are therefore looking for a Software Engineer Lead (f/m/d) to join our team and lead the creation from scratch of our global Contact Center stack. If you combine strong tech skills with an outstanding drive and entrepreneurial mindset, an international workplace is waiting for you in the heart of Berlin!
What’s on the menu?
- Join the Global Contact Center Team and lead the creation of their tech and product team from scratch (> 20 developers, 5 product managers…)
Design and build from scratch applications which will transform our contact centers and customer experience around the world
Craft and maintain microservices architectures, API-based and event-based communication.
Participate in code reviews and application debugging and diagnosis.
Practice modern software development methodologies such as Continuous Delivery, TDD and Scrum.
Be an active partner for Product management in order to provide the best value for stakeholders and our customers.
What do you bring to the table?
- Practical experience as Backend Developer in Golang / PHP.
Ability to structure, coach and mentor teams
Take part in architectural decision making
Experience working with distributed and parallel systems and web applications.
Passion for clean and beautiful code with an eye for simplicity and pragmatism.
Practical experience with Design Patterns, Design Principles, Software Architecture and Algorithms and automated tests (unit, integration and functional).
Ability to get up to speed with new systems and concepts quickly.
Keen to constantly learn and improve your own skills, and not afraid to jump into new things.
Understanding development lifecycle and collaborate with cross-functional and international agile teams.
Curiosity, creative outside-the-box problem solving abilities and an eye for detail.