SugarCRM

Durham, NC | Posted: 4 years ago

About SugarCRM, Inc.
SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.


SugarCRM is looking for a Senior Information Systems Engineer with a passion to solve complex technical challenges and a passion to contribute to the team’s success as an individual contributor.  This is a role that would provide an excellent team leadership opportunity along with scope to grow your technical skills.

The Senior Information Systems Engineer is a thought leader who is well versed in the technology trends, able to design, code solutions and have a good grasp of business processes. The role is expected to translate business requirements into the conceptual design (using appropriate tools and models) and be a hands-on leader to develop applications and solutions.

The role continually monitors the systems performance and user utilization and finds ways to continuously improve systems to bring in efficiency and better user experience. The Senior Information Systems Engineer must be able to manage multiple projects and possess strong verbal and written communication skills.

Impact you will make in the role:

• Understanding and taking requirements and developing high quality deliverables


• Ensures to meet the published SLA for trouble resolution and ticket backlog


• Apply your Project Management expertise while managing multiple projects simultaneously


• Document architecture, technical design and collaborate with enterprise architects to implement scalable, cost-efficient systems with high performance


• Partner with key strategic CRM solutions partners for small and large-scale engagements to help develop the vision of the technology service


• Manage the configuration and setup of the CRM-related solutions as needed

Expertise you will bring in:

• 7+ years of experience in a technical lead role, preferably supporting a Sales or Service organization


• Minimum of 5 years of development experience on CRM or SaaS applications


• Minimum of 10+ years of experience in programming & business systems analysis while supporting enterprise applications


• Strong technical background and application development experience. In depth knowledge of REST/SOAP APIs and building integration with CRM software is a plus


• Experience with PHP Laravel framework is desired


• Follow best coding practices, keeping custom code organized, readable, maintainable and documented


• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and corresponding standards


• Strong understanding of basic system engineering, object-oriented design, information risk and security guidelines


• Should have participated in and be familiar with SDLC and Agile (Scrum) project methodologies


• Strong, proven Project Management experience is required


• Ability to adapt quickly to new technologies and changing business requirements


• Hands-on experience with several mid-size global implementations using CRM


• Willingness to learn how to integrate with and program inside NetSuite


• Demonstrated domain knowledge of enterprise-wide business and technical processes


• Bachelor’s Degree in Computer Science, Management Information Systems or related field or a business area discipline (i.e. accounting, investments, or marketing)

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:

- Excellent medical, dental and vision coverage for you and your family, along with other benefit plans including 401(k) match
- Unlimited Paid Time Off
- Wellness Reimbursement Program
- Onsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and more
- Career & Personal Development Program – multi-platform
- Regular social events
- Ownership is the greatest self-identity at SugarCRM - you are making an immediate impact
- We are a merit-based company - many opportunities to learn, excel and grow your career